Return & Refund Policy
What’s our Return Policy?
With an uncompromising quality, Dtocs.com makes every endeavor to make your shopping experience silken smooth. In any unlikely event where Dtocs.com could not provide you the guaranteed service or the delivered product is not in good condition or different from what you had ordered, you may return the product back to us. Just make sure it is as per our return policy.
The returned items will not be accepted in below mentioned cases :-
- Package is opened
- Damaged products received
- Ordered items received in incomplete quantity
Returns/exchanges are subject to a re-stocking fee that ranges from 5% to 20% of the product cost (varies from case to case). To check the exact re-stocking fee that applies to your product, please contact us at email@example.com. We will NOT accept returns of items with obvious signs of use. If you return items in used condition, you will be responsible for the cost to have them shipped back to you.
*Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable.
How to return the items?
Please read through our return policy to make sure your item is eligible for a refund. All returned items require RA# (Return Authorization Number). Contact us within 20 days of receiving your order to receive your RA#. If the return is allowed as per return policy, you will be issued a RA#. To initiate your return please include your order number, email address and the problem in all correspondence.
Once you have received the RA#, you need to send us your return through a traceable shipping method to our provided mailing address. An item returned neither with any tracking nor do we receive it, we will not be responsible for refunding the order. Dtocs.com, will not accept returns sent COD. Returned merchandise must be post marked within 14 days from the date you receive your RA# number. Once you have sent us the returns, please email us the shipping tracking number. RA# has to be mentioned on the package that is being sent back to Dtocs.com
How long will it take to receive my refund?
We generally process returns within 7-10 days of receiving the product and once a return has been approved, the refund amount will be credited to the account which you used at the time of placing the order e.g. if you used a credit card then the refund amount will be credited to the same credit card account.
Can I exchange what I ordered?
If you need to exchange an item because of a size/shape issue, please purchase again through the website and separately request for a RA# for the item to be returned. It will be treated as a new order to avoid confusion during the return process and allow you access to our automated inventory so you can avoid the item being out of stock when we receive your return.
Before you ship the return order, write your new order number along with your RA# on the outside of the package.
Return of Unclaimed Packages
Incorrect Address: If the address is incorrect, missing an apartment number or business name.
Non-deliverable Address: Non-deliverable addresses include buildings that no longer exist, addresses that do not accept mail.
The recipient did not pay customs tax (in case of International Shipping).
Unclaimed by the recipient.
Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package.
Refused by Recipient.
If it is undeliverable, arrangements for re-delivery can be made upon the recipient’s request. Please note, shipping fee for re-delivery is paid by the recipient. If the unclaimed package is no longer wanted a 25% fee is applied as credit less shipping fees.
Return Policy For Bulk Orders:
In keeping with the website’s return policy, we do not accept returns of bulk orders once they have been delivered. Please be sure to read all available information about your requested products and confirm the information with us before placing your order. If you have any queries about a product’s content, simply email us at firstname.lastname@example.org for assistance.
Note: Orders with value greater than USD 200 are considered as Bulk Orders.
However, we accept replacement for shipping damaged or defective items. To ensure prompt replacement, please check your product upon arrival and report any problems to our customer service department immediately.